Measures for reducing contagion by COVID-19
Following the recommendations of the document “Measures to reduce contagion of the coronavirus SARS-CoV-2 for hotels and tourist apartments” issued by the Institute of Spanish Tourist Quality (ICTE) and endorsed by the Ministry of Health, we inform you that Sagitario Hotels has created an operations guide where you can find all the measures taken to reduce the risk of contagion and guarantee the security for COVID-19.
Our objective is to guarantee the safety of our clients, offering a safe environment where they can relax and have fun in complete tranquility, and the safety of our employees, offering a save environment for the performance of their tasks.
Discover our measurement plan based on the review of our cleaning and disinfection protocols, on the safety gap and most importantly the information.
GENERAL GUIDELINES
- Previously to our opening, a complete cleaning and disinfection< has been made all around our hotel facilities.
- Hand sanitizer will be provided at every main point of our hotel facilities.
- Our staff and external partners are ready and prepared to make your stay safe following the new protocols.
- Credit card payments will be encouraged, avoiding if possible, the use of cash. It is also preferable to charge all your expenses at the hotel to your room.
- All our staff will be working wearing individual protection equipment for yours and our safety.
- The capacity of all our hotel facilities has been revised to ensure social distancing and comfort. All the areas will be signposted and delimited.
- We have increased our cleaning and disinfection frequencies of our schedule at our common areas, gym, activities, rooms and terraces.
- The use of mask will be obligatory.
- Hand sanitizer will be provided at all our reception areas.
- You will find signs with use recommendations at elevators and at the toilets of the common areas.
RECEPTION AREA:
- The capacity of the reception area has been revised and modified.
- Hand sanitizer will be provided at all our reception areas.
- Cleaning and disinfection frequencies have been revised taking special care on the most used surfaces.
- All material provided to you from Reception, such as the key cards of our room, will be previously disinfected.
CLEANING SERVICE:
- Cleaning and disinfection frequencies have been revised taking special care on the most used surfaces.
- We have removed the objects and decorations less used in the rooms.
- Room will have to undergo some changes to improve hygiene. These will be include the removal as far as possible, of textiles that cannon be washed between clients, and single-use objects will not be in place.
- We will clean your room once you are not inside.
- Increased frequencies of preventive maintenance on the most important facilities (air-conditioning system, heating, hot water, filters, cleaning temperatures…).
- We will access to your room for maintenance reasons only if you are not inside.
- For organizational and security reasons, room changes will not be possible.
BAR AND RESTAURANT:
- Hand sanitizer will be provided at all our bars and restaurants.
- We will provide show cooking service and buffet increasing hours of service and shift allocation, minimizing social contact risk and food contagion.
- We will take you from the entrance to your table, and we have introduced measures to avoid your need of moving around during your meal. All this, to ensure that this special moment when you are enjoying our great gastronomy, you do it relaxed and in harmony.
- Tables will be set upon your arrival and cleaned up and disinfected after every use.
- We maintain security distance in our restaurants, bars, and terraces for your comfort.
- We have reduced the number of tables at the restaurants and bars to keep 2 meters of security distance.
- It is not allowed to sit in a table more than 10 people, neither if you are from a different family unit.
- We will provide of disinfected menus for each of our clients.
- We have canceled the stand-up bar service and our waiters will serve you at the table.
POOL AREA:
- We have reduced the number of deckchairs available and the terrace capacity of the swimming-pool to guarantee the security distance of 2 meters.
- Our lifeguards will provide you deckchairs, and they will take care of the respect and harmony of the area.
- Deckchairs will be disinfected before and after every use.
- Deckchair reservation it is not allowed.
GYM AREA:
- We have reduced the capacity in our gym and in activities rooms.
- Our gym machines have been redistributed to keep the security distance.
- All the materials will be disinfected before and after every use.
- Gym machines will be disinfected before and after every use.
WELLNESS AREA:
- Hand sanitizer will be provided at our wellness reception area.
- We have increased frequency of cleaning and disinfection of our counters and common areas.
- We keep offering you our SPA service with a reduced capacity and a relaxed ambiance to ensure security distance.
- Our hammam and sauna will be of individual use or for use of the same family unit.
- We still offer most of our treatments taking care on personal protection measures for our therapists.
- Security distance is marked with signs.
- Prevention basic information and guidelines for a correct use of the facilities will be handed to all our clients.
ENTERTAINMENT:
- The development of entertainment activities will comply with the regulations issued by the competent staff at all times in relation to the number of people who can participate. For this reason, some services may be limited or not available.
We appreciate your support and trust in SAGITARIO HOTELES: We will keep you informed about any news and we will be delighted to give you a warm welcome to any of our hotels..
