Frequently Asked Questions

Booking on the official website guarantees the best available price, access to exclusive offers and more flexible conditions. In addition, you can easily manage your booking from the ‘My booking’ area.

You can make your reservation directly on the official Sagitario Hotels website by selecting the hotel, dates and type of room or apartment you prefer. Booking on the official Sagitario Hotels website always guarantees you the best available price and access to exclusive offers, such as early booking promotions.

The possibility of modifying or cancelling a booking depends on the rate selected and its specific conditions. We recommend that you review the rate conditions at the time of booking or in the confirmation email.

If you need assistance, you can manage your booking from the ‘My booking’ section of the website or contact the hotel directly.

Check-in is usually from 2 p.m. and check-out is until 12 noon, although this may vary slightly depending on the hotel. If you arrive earlier or leave later, you can ask at reception about the possibility of storing your luggage or using some of the hotel's services.

Yes. All Sagitario hotels have a 24-hour reception, so you can check in even if your flight is delayed.

Sagitario Hotels' hotels and apartments are located in different areas of Ciutadella de Menorca, such as Cala Blanca, Cala Santandria, Son Xoriguer, Cap d'Artrutx and the old town of Ciutadella. Each accommodation offers a different experience: family hotels, adults-only hotels, apartments or urban accommodation.

Services may vary depending on the hotel, but in general, guests can enjoy free WiFi, 24-hour reception, outdoor swimming pool, restaurant, gym or spa, as well as assistance with excursions and activities in Menorca.

Many Sagitario Hotels are located near some of Menorca's most beautiful beaches, such as Cala Blanca, Cala Santandria, Son Xoriguer and Cala'n Bosch.

Services may vary depending on the hotel, but in general, guests can enjoy free WiFi, 24-hour reception, outdoor swimming pool, restaurant, gym or spa, as well as assistance with excursions and activities in Menorca.

Some hotels have private parking or nearby parking areas. Availability depends on each establishment, so we recommend checking when making your reservation.

Yes. Some hotels offer a laundry service at an additional cost for your convenience during your stay.

In many cases, yes. If your flight departs later, you can ask reception to store your luggage or use the courtesy shower, available at several hotels.

Some hotels can help arrange airport transfers or private transport, upon prior request.

Yes. At reception you can book excursions, sports activities and experiences in Menorca, such as boat trips, guided tours or active tourism activities.

Yes. Some hotels offer a bicycle hire service, as well as information on cycling routes to discover Menorca, such as the Camí de Cavalls.

Yes. The hotel team can help you arrange car, motorbike, bicycle or even boat hire, so you can explore Menorca in complete freedom.

Yes. Many of the group's hotels have buffet restaurants, à la carte restaurants or snack bars, where you can enjoy Mediterranean cuisine and local products from Menorca.

Some Sagitario Hotels restaurants are open to non-guests, such as poolside restaurants and buffet restaurants. However, availability may vary depending on the hotel and season. We recommend contacting the hotel directly to check availability or make a reservation.

The cuisine at Sagitario Hotels is inspired by Mediterranean and Menorcan cuisine, with a special focus on local and seasonal products. Following the ‘farm-to-table’ concept, we use ingredients from our own farms (Sagitario Llocs), which allows us to offer fresh, authentic and high-quality dishes, along with some international cuisine options.

Yes. Sagitario Playa 4*, Gran Sagitario 4* and Petit Sagitario Adults Only 4* have spas and wellness centres, with facilities such as heated swimming pools, jacuzzis, saunas and massage rooms.

It depends on the hotel and the type of booking. In some cases, access to the spa is included, and in others, it can be booked as an additional experience.

Yes. Sagitario Hotels' wellness centres offer massages and body treatments, which can be booked directly at the hotel or in advance.

To enjoy the spa, you must wear a swimsuit and, in some cases, a swimming cap, as it is mandatory in the pool, sauna and steam bath areas. We also recommend wearing a bathrobe and slippers during your visit for greater comfort.

Yes. Towels are provided at the spa for use in the facilities. We also recommend wearing a bathrobe, when available, and slippers during your wellness experience. You will find lockers in the changing rooms to store your personal belongings.

Yes. For hygiene reasons, it is compulsory to shower before accessing the spa facilities, such as the swimming pool, sauna or steam room.

The minimum age for accessing the spa may vary depending on the establishment. Some of the group's spas may have specific opening hours for minors, who must always be accompanied by an adult. We recommend checking directly with the hotel spa to find out the conditions and opening hours applicable in each case.

Spa or treatment bookings made through the website are non-refundable. We recommend that you review the terms and conditions before confirming your booking.

Yes. To ensure a peaceful experience and proper organisation, treatments and massages must be booked in advance. If you arrive late for your appointment, the treatment will still be carried out but the time may be reduced.

No. Smoking and bringing food or drink into the spa facilities is not permitted. We also do not recommend consuming alcohol before your wellness experience.

If you are pregnant or have a medical condition, it is important to inform the spa staff before undergoing any treatment. The team will be able to advise you on the most suitable options for your wellbeing.